Racing Analytics Professional (RAPRO) Website & Services Terms and Conditions

Last updated: 01/04/2026    Effective date: 01/04/2026

Introduction

These Website & Services Terms and Conditions (“Agreement”) set out the terms applying to your access to and use of the rapro.com.au website, your RAPRO account, subscriptions, payments, support, downloadable materials made available through the Website (including PDFs, reports, data downloads, exports, and similar materials), service features, and related services made available by VIT Solutions Pty Ltd (trading as Racing Analytics). This Agreement may be presented on the Website, by linked page, within an account area, or as a downloadable PDF made available through RAPRO, and applies in each case.

This Agreement does not replace the RAPRO End-User Licence Agreement, which governs the licence, installation, activation, access, and use restrictions for the RAPRO desktop application and in-application materials. Personal information is handled under the RAPRO Privacy Policy. Third-party and provider-specific materials are subject to the RAPRO Third-Party Data & Licensing Notices.

If there is any inconsistency between these documents, the RAPRO End-User Licence Agreement prevails for application licence, install, activation, access, and use restrictions; this Agreement prevails for website access, accounts, subscriptions, billing, invoicing, service fees, refunds, liability, and dispute matters; the RAPRO Privacy Policy prevails for personal information; and the RAPRO Third-Party Data & Licensing Notices prevail for provider-specific rights and restrictions relating to third-party materials.

By accessing or using the Website or Services, paying for a subscription, accepting an invoice, or downloading or using Website-delivered materials after this Agreement has been made available to you, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have authority to bind that entity. If you do not agree, you must not access or use the Website or Services.

Accounts and Subscription Memberships

You must be at least 18 years of age to use the Website and Services. If you create an account, you are responsible for maintaining its security and for all activity that occurs under the account. You must provide accurate and up-to-date information and must notify us immediately of any unauthorised use of your account or any other security incident. We may monitor, suspend, disable, or delete accounts where we reasonably consider that a user has breached this Agreement, provided false or fraudulent information, failed to pay amounts due, or engaged in conduct that harms RAPRO, our users, our providers, or our business. We may accept or reject subscription applications in our discretion and are not obliged to provide reasons.

We may change prices for Racing Analytics products and subscription services from time to time. We will provide notice of any price change before it applies to your next renewal. If you do not agree to the new price, you may cancel before renewal; otherwise your subscription renews automatically at the new price.

AI Module Subscription & Usage

The AI Module is an optional add-on to the Services. Access to the AI Module requires an active RAPRO base subscription or licence. If your base RAPRO subscription or licence lapses, is suspended, or is cancelled for any reason, your access to the AI Module will automatically end and no refund or credit will be provided except as required under the Australian Consumer Law.

The AI Module is supplied as a separate subscription, billed in advance, and is subject to the same auto-renewal, cancellation, and price-change rules that apply to other subscriptions under this Agreement. Any AI usage capacity or allowance associated with a billing period expires at the end of that period and does not roll over, is not refundable, and is not transferable except as required under the Australian Consumer Law.

When you purchase or upgrade to include the AI Module, we will normally activate AI access within 12 to 48 hours of successful payment and verification. This activation window is an operational target only and not a service-level guarantee.

We may apply reasonable technical and usage limits to the AI Module, including per-account request caps, rate limits, throttling, or other controls, to maintain system performance, comply with rights-holder or provider requirements, or prevent abuse. We may suspend or restrict AI access where we reasonably suspect breach of this Agreement or the AI Terms & Acceptable Use section below, or where needed to protect the security or stability of RAPRO.

AI Usage Reset. AI Module usage counters reset on the calendar day of the relevant AI Module subscription renewal. The reset is normally processed between 12:00 a.m. and 5:00 a.m. Melbourne time (AEST/AEDT, as applicable) on that renewal date. For example, if your AI Module subscription renews on 23 January, your AI usage counter will normally reset to 0% at some time between 12:00 a.m. and 5:00 a.m. Melbourne time on 23 January. Until the reset has been processed, your previous usage amount or usage limit status may still be displayed.

Subscription Pause and Re-Activation Fees

Subscriptions cannot be paused. If a user cancels and wishes to re-join within 12 months, the following re-setup or activation fees may apply.

Re-Activation Fee: AUD $115 (including GST), provided the software remains installed and configured on the authorised PC.

New Installation Fee: AUD $205 (including GST) if a new installation is required.

Re-Activation After 12 Months: If re-joining after 12 months, the full then-current setup or licence fee for the relevant RAPRO product or package applies.

Additional Costs: This excludes any additional costs for back-loading data for Daily Sectionals, Statfreaks, or other data services, and excludes any reconfiguration of custom modules or bespoke features.

Billing and Payments

You must pay all fees and charges applicable to your account, subscription, invoice, add-on, or service in accordance with the billing terms in effect when the charge becomes due. Unless otherwise stated, prices are GST-inclusive for Australian customers. Subscriptions may renew automatically until cancelled in accordance with this Agreement.

We may make one or more payment methods available from time to time. Depending on the product, subscription, checkout flow, or invoice, payment may be collected through eWAY, Stripe, PayPal, bank transfer or bank deposit, Xero-issued invoices, or other third-party payment processors or invoicing platforms selected by us. The payment methods presented at checkout or on the relevant invoice are the payment methods available for that transaction.

Where a third-party payment processor or invoicing platform is used, your payment may also be subject to that provider’s terms and privacy practices. We may receive limited billing, invoice, remittance, and transaction information from those providers or from your payment in order to process payments, reconcile bank deposits, administer subscriptions, verify transactions, prevent fraud, and support your account.

Manual invoices are payable by the due date stated on the invoice. If payment is late, reversed, declined, charged back, or dishonoured, we may suspend or restrict access until all overdue amounts and any reasonably incurred recovery costs are paid. We may require information reasonably necessary to verify a transaction or reduce fraud risk. You may cancel an auto-renewing subscription in My Account or by emailing info@rapro.com.au at least 7 days before renewal, unless a different notice period is stated at the point of sale.

Installation, Migration, and Database Rebuild Services

If an authorised laptop or PC fails, is lost, is replaced, or you need to migrate from one authorised PC to another replacement PC, rebuild, restoration, migration, reinstallation, or data recovery services may be required to get RAPRO working again. These are service and setup activities and are separate from any Additional Device Licence fee payable under the RAPRO End-User Licence Agreement.

Each active subscription is entitled to one complimentary rebuild, restoration, or migration service in any rolling 12-month period for replacement of an authorised device, provided the prior installation is removed, deactivated, or no longer usable. The included scope of that complimentary service is determined by us acting reasonably based on what is required to return the replacement device to service.

After the complimentary annual service has been used, or where the work required falls outside that included scope, any further rebuild, restoration, migration, reconfiguration, back-loading, or custom-module work may be charged at a fee quoted at the time based on the work required. We will advise the expected cost before commencing any chargeable rebuild or migration work.

Additional charges may apply for historical data back-loading, Daily Sectionals, Statfreaks, other third-party data services, custom modules, non-standard configuration work, partial or unusable backups, urgent requests, or out-of-hours work. We do not guarantee any timeframe, but we will use reasonable efforts to have users back up and running as soon as practicable.

Refund Policy

Subscriptions are non-refundable except where a refund is required by law or where a user upgrades to a higher plan during an active billing cycle. Where an upgrade occurs, we may calculate a pro-rata balance between the amount already paid and the amount owing for the upgraded plan based on the time remaining in the current billing period. No refunds are provided for cancellations or downgrades once a subscription period has commenced.

Accuracy of Information

Occasionally there may be typographical errors, inaccuracies, or omissions on the Website or in the Services relating to descriptions, pricing, availability, promotions, product features, or other information. We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, including after an order has been submitted, subject to any rights you may have under law. RAPRO is provided in good faith for informational purposes only. We do not guarantee that information will be complete, error-free, uninterrupted, or timely, and we do not accept responsibility for loss resulting from reliance on information made available through RAPRO except to the extent liability cannot be excluded by law.

Links to Other Resources

The Website and Services may contain links to other websites, applications, or resources. Unless expressly stated otherwise, we do not endorse and are not responsible for those third-party resources or their content, products, services, privacy practices, or terms. If affiliate links are used, we may receive a commission at no extra cost to you. Your use of third-party resources is at your own risk.

Data Security and Privacy

We take reasonable technical and organisational measures to protect personal information and service data. Because internet transmissions and third-party networks are never completely secure, we cannot guarantee absolute security. For details about how we collect, use, store, and protect personal information, please refer to the RAPRO Privacy Policy.

International Customers

Prices are GST-inclusive for Australian customers unless stated otherwise. For customers outside Australia, we may charge applicable VAT, sales tax, use tax, GST, or similar taxes and may process payments in AUD or another supported currency. Your bank or payment provider may apply conversion or transfer fees.

Our choice of law and venue in Victoria, Australia does not limit any mandatory consumer rights that apply to you in your home jurisdiction. Where required, we provide remedies available under applicable law.

If you are in the EU or UK and you start the download, activation, or immediate supply of RAPRO digital content or services before the end of any statutory cooling-off period, you request immediate supply and acknowledge that any applicable withdrawal right may end once the digital content or service is supplied to the extent permitted by law.

You are responsible for complying with local laws that apply to your use of RAPRO, including any laws relating to wagering information, marketing, advertising, minimum age, sanctions, and export controls.

Prohibited Uses

In addition to any other restrictions in this Agreement, you must not use the Website, Services, or content for any unlawful purpose; to solicit others to perform unlawful acts; to infringe intellectual property rights; to harass, abuse, defame, intimidate, or discriminate; to submit false or misleading information; to introduce malware or malicious code; to spam, phish, pretext, spider, crawl, or scrape; to interfere with security features or access controls; or to circumvent any technical or contractual restrictions applying to RAPRO or third-party materials.

Website Materials, Downloaded Reports, and PDFs

Unless expressly stated otherwise, any PDFs, downloadable reports, exports, spreadsheets, datasets, charts, tables, screenshots, images, documents, or other materials made available through the Website or Services are supplied on a limited, revocable, non-exclusive, non-transferable basis for your own personal internal use only. They are licensed, not sold.

Without our prior written consent and any required third-party rights-holder approval, you must not copy, scrape, bulk-download, extract, reproduce, republish, post, transmit, disclose, distribute, sell, sublicense, commercialise, or otherwise exploit any Website-delivered materials, whether in raw, derived, reformatted, summarised, transformed, or recreated form. This includes use in external client delivery, publication, media content, advisory services, syndication, reseller activity, websites, newsletters, tip sheets, social media, or any other commercial or public-facing context.

You must not upload, submit, paste, transmit, feed, expose, or otherwise make available any Website-delivered materials to any third-party AI service, OCR tool, transcription service, computer vision tool, automation service, model, dataset, or extraction workflow, including by screenshot, screen recording, photograph, copy and paste, export, prompt input, or similar method, for the purpose of training, fine-tuning, evaluating, analysing, summarising, transforming, extracting, recreating, reverse engineering, or generating competing or substitute data, ratings, databases, models, products, or services. Limited screenshots sent directly to Racing Analytics solely for genuine support or troubleshooting requests are permitted.

User Conduct

Users are expected to use the Website and Services responsibly and ethically. You agree not to harass or defraud other users, distribute harmful software, impersonate another person or entity, interfere with the operation of RAPRO, or engage in any conduct that could damage RAPRO, our rights holders, our service providers, or other users.

Intellectual Property Rights

All present and future intellectual property rights in the Website, Services, branding, software, databases, ratings, methodologies, structures, layouts, documents, downloadable materials, and related content remain owned by Racing Analytics, VIT Solutions Pty Ltd, and/or their licensors. This Agreement does not transfer any intellectual property rights to you. Your use of RAPRO gives you no right to reproduce, adapt, or otherwise use any of our trademarks or any third-party trademarks except as expressly permitted by us in writing.

AI Terms & Acceptable Use

You must not use the AI Module or AI outputs to provide tip-sheet, advisory, or client-facing services to third parties without a commercial licence; attempt to extract underlying models, datasets, prompts, or logic; use RAPRO content or AI outputs to train, fine-tune, or evaluate AI or machine-learning models; submit unlawful, offensive, defamatory, or privacy-infringing prompts; or circumvent rate limits, usage caps, or access controls.

AI outputs may be inaccurate, incomplete, or misleading and are provided as general information only. They are not financial, wagering, betting, investment, or professional advice and are not a guarantee of performance or profit. You are solely responsible for verifying outputs before relying on them.

Disclaimer of Warranty

To the fullest extent permitted by law, the Website and Services are provided on an “as is” and “as available” basis. We do not warrant that RAPRO will meet your requirements, be uninterrupted, timely, secure, error-free, or free from defects, or that any results obtained from use will be accurate or reliable. Any material or data downloaded or otherwise obtained through RAPRO is obtained at your own discretion and risk, and you are solely responsible for any resulting loss or damage.

Security and Cautions

It is your responsibility to ensure that your access to the Website and your use of RAPRO are lawful in your jurisdiction. You should take your own precautions to ensure that your devices, systems, and networks are protected against viruses, malicious code, and other interference. We do not accept responsibility for interference with or damage to your systems arising in connection with your use of RAPRO except to the extent liability cannot be excluded by law.

Users are strongly advised to maintain current antivirus software, firewalls, backups, operating system updates, and other appropriate security measures. Any opinions or advice supplied by third parties remain the responsibility of those third parties. Where information made available through RAPRO contains third-party opinions or advice, we do not necessarily endorse them and you remain responsible for evaluating their accuracy, completeness, and usefulness.

Service Availability and Maintenance

We strive to keep the Website and Services available, but we do not guarantee uninterrupted access. RAPRO may be unavailable due to scheduled maintenance, upgrades, emergency repairs, third-party outages, provider restrictions, equipment failure, or other reasons beyond our control. Where reasonably practicable, we will endeavour to notify users of scheduled maintenance in advance.

Deprecation & Updates

We may deliver updates, patches, configuration changes, or other modifications to RAPRO. Legacy versions or features may be deprecated, disabled, or withdrawn after reasonable notice where required for security, operational, licensing, or provider-compliance reasons.

Beta/Preview Features

From time to time we may release pre-release, beta, or preview features, including the AI Module and features such as the New Form Guide or Self-Builder. Beta or preview features are provided “as is”, may change or be withdrawn, and are excluded from service levels, guarantees, or warranties to the maximum extent permitted by law.

Feedback and User Submissions

If you submit feedback, suggestions, ideas, or other input to us, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, modify, implement, and incorporate that feedback without restriction and without any obligation to you.

Indemnification

You agree to indemnify and hold Racing Analytics, VIT Solutions Pty Ltd, and their affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against liabilities, losses, damages, costs, and expenses (including reasonable legal costs) arising from your breach of this Agreement, your misuse of RAPRO, your unlawful conduct, or any third-party claim relating to materials, prompts, content, or information you submit or distribute through or using RAPRO.

Severability

If any provision of this Agreement is held to be illegal, invalid, or unenforceable, that provision will be read down to the extent necessary or severed, and the remaining provisions will continue in full force and effect.

Dispute Resolution

This Agreement is governed by the laws of Victoria, Australia, without regard to conflict-of-law principles. Subject to any non-excludable rights, the courts of Victoria, Australia have exclusive jurisdiction over disputes arising out of or in connection with this Agreement, and each party submits to that jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Changes and Amendments

We may modify this Agreement from time to time by posting an updated version on the Website or otherwise making it available through RAPRO. When we do, we will update the revision date. Continued use of the Website or Services after the updated version becomes effective constitutes acceptance of the amended Agreement.

General

We are not liable for failure to comply with this Agreement where the failure is caused by events beyond our reasonable control. Any waiver of a breach or provision is effective only for the specific instance and does not constitute a continuing waiver. These terms remain binding for the duration of your subscription and, where relevant, afterwards in respect of rights and obligations that by their nature survive termination.

Personal Training and Custom Software Development

Personal one-on-one training is not included in the standard service. To request information on training options and associated costs, please email info@rapro.com.au.

Custom software development within the RAPRO platform may be available on request. For associated costs and development options, please contact us at info@rapro.com.au.

We do not provide development or support services outside the RAPRO platform under these Terms unless we expressly agree otherwise in writing.

Video Links Management

Where RAPRO includes links to video replays, official results, or similar resources, we manage those links internally for convenience only. We endeavour to provide working links but do not guarantee that all links will remain operational or accessible. Any fee charged for a video-links add-on relates to link-management services only and not to ownership or supply of the underlying third-party video replays or official results, which remain subject to the relevant third-party rights and terms.

Responsible Wagering / No Advice

RAPRO, including any ratings, insights, reports, analytics, AI outputs, downloadable PDFs, and other materials, is provided for informational purposes only. It does not constitute financial advice, wagering advice, betting advice, or a guarantee of performance or profit. You are solely responsible for your own decisions and should independently verify and assess any information before acting on it. Please wager responsibly and seek support if gambling is becoming a problem. Gambling Help Online is available in Australia on 1800 858 858.

Acceptance of these Terms

You acknowledge that you have read this Agreement and agree to its terms. By accessing or using the Website or Services, paying an invoice, completing a purchase, or downloading or using Website-delivered materials after these Terms have been made available to you, you agree to be bound by this Agreement. If you do not agree, you must not access or use the Website or Services.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you may be entitled to a replacement, refund, or compensation for any other reasonably foreseeable loss or damage. For minor failures, we may, at our option, re-supply the services or refund the cost of the services. Nothing in this Agreement excludes, restricts, or modifies your rights under the Australian Consumer Law.

Liability and Disclaimers

To the fullest extent permitted by law and subject to any non-excludable rights, Racing Analytics, VIT Solutions Pty Ltd, and their affiliates, directors, officers, employees, agents, suppliers, and licensors are not liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or any loss of profits, revenue, data, goodwill, opportunity, or business interruption arising out of or in connection with your access to or use of, or inability to access or use, the Website or Services.

Subject to any non-excludable rights, the aggregate liability of Racing Analytics, VIT Solutions Pty Ltd, and their affiliates, directors, officers, employees, agents, suppliers, and licensors for all claims arising out of or in connection with the Website or Services is limited to the amount you paid us for the relevant Services in the one month immediately preceding the event giving rise to the claim.

Nothing in this section limits liability to the extent that liability cannot lawfully be limited or excluded, including any rights you may have under the Australian Consumer Law.

Contacting Us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form, by email at info@rapro.com.au, or by post at 106/585 Little Collins St, Melbourne VIC 3000, Australia.

This document was last updated on 01/04/2026.