Racing Analytics Professional (RAPRO) Privacy Policy

Last updated: 01/04/2026    Effective date: 01/04/2026

This Privacy Policy (“Policy”) describes how VIT Solutions Pty Ltd (trading as Racing Analytics) collects, holds, uses, discloses, and protects personal information in connection with RAPRO, including the rapro.com.au website, the RAPRO desktop application, downloadable reports and PDFs, subscriptions, billing, support, and related products and services (collectively, “RAPRO”). This Policy may be made available on the Website, within the Application, or as a linked or downloadable PDF and applies in each case.

This Policy does not apply to the practices of companies we do not own or control or to individuals we do not employ or manage. Where third-party payment processors, service providers, rights holders, or linked websites handle your personal information, their own privacy policies and terms may also apply.

Automatic Collection of Information

When you use RAPRO, our servers and service providers may automatically record information such as device identifiers, IP address, operating system details, browser or application version, access times and dates, feature usage, crash reports, performance metrics, referring pages, and other technical or diagnostic information. We use this information to operate RAPRO, troubleshoot issues, analyse usage, protect against abuse, and improve performance and security.

Collection of Personal Information

You can visit parts of the Website without telling us who you are. However, if you register an account, subscribe, request support, use the RAPRO desktop application, purchase add-ons, receive invoices, or otherwise interact with RAPRO, we may collect personal information that you knowingly provide or that is generated in connection with your use of RAPRO. This may include the following categories of information.

• Identity and contact details, such as your name, email address, phone number, postal address, business name, and country or region.
• Account and subscription information, such as username, subscription status, product selections, support history, and communications with us.
• Billing and transaction information, such as invoice details, billing address, payment status, payment method type, partial payment tokens or last four digits where supplied by a payment processor, remittance details for bank transfers, and other information reasonably necessary to process or reconcile payments.
• Technical and device information, such as device identifiers, machine details, installation identifiers, licence checks, Cloud VM details, logs, and telemetry associated with operation of RAPRO.
• Support and user-submitted information, such as messages, attachments, screenshots, backup files, diagnostic files, prompts, and other materials you send to us for support, onboarding, or troubleshooting.

You can choose not to provide certain personal information, but doing so may prevent us from creating your account, supplying RAPRO, processing a payment, providing support, or otherwise delivering the relevant product or service.

Use and Processing of Collected Information

We collect and process personal information where reasonably necessary to provide RAPRO, administer accounts and licences, process payments, respond to enquiries, deliver support, meet legal obligations, protect our rights, and operate our business. Depending on how you interact with RAPRO and where you are located, our legal basis for processing may include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

We may use personal information to create and manage accounts; fulfil and manage orders; deliver products or services; operate the RAPRO desktop application and Website; send administrative information; provide support; request feedback; improve products, services, and user experience; enforce agreements and policies; protect against abuse, fraud, and security incidents; respond to legal requests; conduct limited marketing where permitted; and otherwise run and operate RAPRO.

AI Processing & Telemetry

When you use RAPRO’s AI Module, we process prompts, settings, outputs, and related technical information to operate the feature, improve quality and safety, investigate issues, and provide support. We may use vetted service providers or sub-processors to host and process this data on our behalf under contract and in accordance with this Policy.

Do not include payment card data, government identifiers, health information, or other sensitive personal information in AI prompts unless we have expressly asked for it for a specific support purpose.

We do not use your identifiable content to train third-party foundation models. We may retain de-identified or aggregated interaction data, telemetry, and safety signals to improve RAPRO’s features, reliability, and security.

We may collect diagnostics, telemetry, prompts, crash reports, device identifiers, usage metrics, and similar operational information to operate, secure, monitor, and improve RAPRO.

Billing, Invoicing, and Payment Providers

Payments for RAPRO may be processed through one or more third-party providers, including eWAY, Stripe, PayPal, Xero, banks, or other payment processors or invoicing platforms selected by us from time to time. The providers used may vary depending on the product, checkout flow, invoice, payment method, or region.

Where third-party payment or invoicing providers are used, they may collect and process your personal information directly under their own privacy policies and terms. We typically receive limited billing, invoice, remittance, and transaction information from those providers, rather than your full payment card details, to process payments, reconcile bank deposits, administer subscriptions, manage invoices, reduce fraud, and provide support.

Managing Information

You may request access to, correction of, or deletion of certain personal information that we hold about you. The information we can delete may vary depending on the nature of the data and our legal or operational obligations. Even where deletion is requested, we may retain information where reasonably necessary to comply with law, resolve disputes, enforce agreements, investigate incidents, maintain backups, or protect our rights.

Disclosure of Information

Depending on the services you use and the purpose of processing, we may disclose personal information to our contractors, service providers, payment processors, cloud and hosting providers, software vendors, analytics providers, support providers, professional advisers, auditors, regulators, law-enforcement bodies, and licensors or rights holders where reasonably necessary to provide RAPRO, administer licences, verify entitlements, manage accounts, process payments, support users, enforce our agreements, protect our rights, comply with law, or prevent fraud, abuse, or security incidents. We do not sell your personal information for money. We do not disclose your personal information to unrelated third parties for their own independent marketing purposes unless you consent or the disclosure is otherwise permitted or required by law.

Licensing Partners and Rights Holders

Where reasonably necessary for licensing administration, entitlement management, auditing, compliance, usage verification, or provider reporting, we may disclose limited personal information to relevant licensors, data providers, or rights holders. For example, if you subscribe to or use the Megaform CSV Ratings Add-On, we may disclose your first name, last name, and email address to Mediality Racing (formerly AAP Racing) for licensing administration, audit and compliance, and internal usage verification in connection with the Megaform Ratings.

Third-Party Services

We may employ third-party companies and individuals to facilitate RAPRO, provide services on our behalf, process payments, issue invoices, host infrastructure, deliver analytics, assist with support, or help us understand how RAPRO is used. These third parties have access to personal information only to the extent reasonably necessary to perform those tasks on our behalf and are generally required not to disclose or use it for their own unrelated purposes.

Retention of Information

We retain personal information only for as long as reasonably necessary to provide RAPRO, administer accounts and licences, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and protect our rights. Typical retention periods may include account data for the life of the account, billing records for up to 7 years, support records for up to 24 months, and AI interaction metadata for up to 18 months, de-identified where reasonably possible. When retention ends, we delete or de-identify information where practicable.

International Data Transfers

Information we collect may be stored and processed in, and transferred between, countries in which we or our service providers operate. If you are outside Australia, this may include transfers to countries that do not have the same data-protection laws as your home jurisdiction. Where we transfer personal information internationally, we use contractual, technical, and organisational safeguards reasonably appropriate to the circumstances, including data-processing agreements or standard contractual safeguards where applicable.

Rights of Users

Depending on where you are located and the applicable law, you may have rights to access, correct, delete, restrict, object to, or port certain personal information, and to withdraw consent where processing is based on consent. To exercise any applicable rights, please contact us using the contact details below. We may need to verify your identity before acting on a request.

Regional Privacy Notes

UAE / Dubai (including DIFC): We process personal information in accordance with applicable UAE privacy laws. Where cross-border transfers occur, we use contractual and technical safeguards appropriate to the destination.

Hong Kong (PDPO): Where required, we obtain separate consent for direct marketing and provide a clear opt-out. You can exercise applicable local rights by contacting info@rapro.com.au, and we will respond in line with local requirements.

Your California Privacy Rights

If you are a California resident, you may have rights to know what personal information we collect, request deletion of certain information, and not be discriminated against for exercising your privacy rights, subject to applicable exceptions. To exercise your California privacy rights, please contact us at info@rapro.com.au.

GDPR Data Protection Rights

If you are a resident of the European Economic Area or the United Kingdom, you may have rights to access, rectify, erase, restrict, object to, or port certain personal information, subject to applicable conditions and limitations. If you make a request, we will respond within the timeframe required by applicable law. To exercise your rights, contact us at info@rapro.com.au.

Privacy of Children

We do not knowingly collect personal information from individuals under 18 years of age. RAPRO is not directed to children or minors under 18. If you are under 18, do not submit personal information to us or use RAPRO. If you believe that a person under 18 has provided personal information to us, please contact us so we can take appropriate steps.

Cookies

The Website may use cookies and similar technologies to personalise your experience, operate site features, remember preferences, measure usage, and improve RAPRO. You can usually modify your browser settings to refuse cookies, although doing so may affect some website functionality. Where legally required, we will obtain consent for non-essential cookies and honour your preferences.

Do Not Track Signals

Some browsers include a Do Not Track feature. Because there is no universally accepted standard for how to respond to these signals, we do not guarantee that RAPRO will respond to every Do Not Track request in a particular way. Where legally required, we honour applicable privacy choices and recognised browser signals such as Global Privacy Control to the extent supported by our systems.

Advertisements

From time to time, the Website may display advertisements, sponsored placements, promotional content, or similar marketing material. Advertising providers or analytics partners may use cookies, pixels, tags, SDKs, or similar technologies to measure ad performance, limit repetition, understand campaign effectiveness, or tailor content, subject to applicable law and your cookie preferences where required. We do not provide advertisers with your personal information for their own independent marketing purposes except as described in this Policy, with your consent, or where otherwise permitted by law.

Behavioural Remarketing

We may use remarketing, audience-matching, or similar advertising technologies to show RAPRO-related advertisements on third-party websites, apps, search engines, or social platforms after you visit the Website or interact with certain pages or content. These services may use cookies, pixels, tags, hashed identifiers, or similar technologies to infer that you visited our Website and to help us measure campaign performance. Where legally required, we seek consent for non-essential tracking or remarketing technologies. You can manage cookie settings through your browser, our consent tools where available, or the opt-out tools made available by relevant advertising providers or platforms.

Social Media Features

The Website may include social media features, share buttons, embedded content, or widgets provided by third-party platforms. These features may collect your IP address, browser or device information, and information about the page you are viewing, and may set cookies or similar technologies to function properly, measure interactions, or personalise content. Your interactions with those features are governed by the privacy practices of the relevant social media or platform provider.

Email Marketing

We may send administrative or service-related emails as part of RAPRO. Where permitted, we may also send marketing communications to which you have subscribed or otherwise consented. We comply with Australia’s Spam Act 2003 by including sender identification and a functional unsubscribe mechanism in marketing emails.

Links to Other Websites

RAPRO may contain links to third-party websites or resources that are not owned or controlled by us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing them with personal information.

Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, use, modification, disclosure, or loss. However, no system, transmission method, or storage arrangement can be guaranteed to be completely secure, and you provide information to us at your own risk.

Security Incidents & Notifiable Data Breaches

If we become aware of unauthorised access to or disclosure of personal information that is likely to result in serious harm, we will assess the incident promptly and comply with applicable notifiable-data-breach obligations, including notifying affected individuals and regulators where required and taking remediation steps that are reasonably appropriate in the circumstances.

Changes and Amendments

We may modify this Policy from time to time by posting an updated version on the Website or otherwise making it available through RAPRO. When we do, we will update the revision date. Your continued use of RAPRO after the updated Policy becomes effective indicates your acknowledgement of the updated Policy.

Acknowledgement of this Policy

You acknowledge that you have read this Policy. By accessing or using RAPRO after this Policy has been made available to you, whether on the Website, within the Application, or by linked or downloadable PDF, you acknowledge the collection, use, and disclosure of personal information as described in this Policy.

Contacting Us

If you have any questions about this Policy or would like to make a privacy request, please contact us by email at info@rapro.com.au or by post at 106/585 Little Collins St, Melbourne VIC 3000, Australia.

This document was last updated on 01/04/2026.